{"id":27316,"date":"2025-10-21T11:46:12","date_gmt":"2025-10-21T09:46:12","guid":{"rendered":"https:\/\/socius.de\/?page_id=27316"},"modified":"2025-10-22T16:37:43","modified_gmt":"2025-10-22T14:37:43","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/socius.de\/en\/widerrufsbelehrung\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.27.4&#8243; width=&#8220;100%&#8220; max_width=&#8220;100%&#8220; module_alignment=&#8220;center&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.27.4&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; width=&#8220;100%&#8220; max_width=&#8220;100%&#8220; module_alignment=&#8220;center&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h3>1. Widerrufsrecht f\u00fcr Verbraucher:innen<\/h3>\n<p><span style=\"font-weight: 400;\">Sie haben das Recht, binnen <\/span>vierzehn Tagen<span style=\"font-weight: 400;\"> ohne Angabe von Gr\u00fcnden diesen Vertrag zu widerrufen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Die Widerrufsfrist betr\u00e4gt vierzehn Tage ab dem Tag,<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">im Falle eines Kaufvertrags: an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Bef\u00f6rderer ist, die Waren in Besitz genommen haben bzw. hat;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">im Falle eines Vertrags \u00fcber mehrere Waren, die im Rahmen einer einheitlichen Bestellung bestellt und getrennt geliefert werden: an dem Sie oder ein von Ihnen benannter Dritter die letzte Ware in Besitz genommen haben bzw. hat.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns<\/span><\/p>\n<p>SOCIUS Organisationsberatung gGmbH, Tempelhofer Ufer 21, 10963 Berlin <span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">shop@soicus.de<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">03040301020<\/span><\/p>\n<p><span style=\"font-weight: 400;\">mittels einer eindeutigen schriftlichen Erkl\u00e4rung (z. B. ein mit der Post versandter Brief oder eine E-Mail) \u00fcber Ihren Entschluss, diesen Vertrag zu widerrufen, informieren.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sie k\u00f6nnen daf\u00fcr das beigef\u00fcgte <\/span>Muster-Widerrufsformular<span style=\"font-weight: 400;\"> verwenden, das jedoch nicht vorgeschrieben ist.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung \u00fcber die Aus\u00fcbung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.<\/span><\/p>\n<h3>2. Folgen des Widerrufs<\/h3>\n<p><span style=\"font-weight: 400;\">Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen <\/span>alle Zahlungen<span style=\"font-weight: 400;\">, die wir von Ihnen erhalten haben, einschlie\u00dflich der Lieferkosten (mit Ausnahme der zus\u00e4tzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, g\u00fcnstigste Standardlieferung gew\u00e4hlt haben), <\/span>unverz\u00fcglich und sp\u00e4testens binnen vierzehn Tagen<span style=\"font-weight: 400;\"> ab dem Tag zur\u00fcckzuzahlen, an dem die Mitteilung \u00fcber Ihren Widerruf dieses Vertrags bei uns eingegangen ist.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">F\u00fcr diese R\u00fcckzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der urspr\u00fcnglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdr\u00fccklich etwas anderes vereinbart; <\/span>in keinem Fall werden Ihnen wegen dieser R\u00fcckzahlung Entgelte berechnet<span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wir k\u00f6nnen die R\u00fcckzahlung verweigern, bis wir die Waren wieder zur\u00fcckerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zur\u00fcckgesandt haben \u2013 je nachdem, welches der fr\u00fchere Zeitpunkt ist.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sie haben die Waren <\/span>unverz\u00fcglich und in jedem Fall sp\u00e4testens binnen vierzehn Tagen<span style=\"font-weight: 400;\"> ab dem Tag, an dem Sie uns \u00fcber den Widerruf dieses Vertrags unterrichten, an uns zur\u00fcckzusenden oder zu \u00fcbergeben.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sie tragen die <\/span>unmittelbaren Kosten der R\u00fccksendung der Waren<span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3>3. Ausschluss bzw. vorzeitiges Erl\u00f6schen des Widerrufsrechts<\/h3>\n<p><span style=\"font-weight: 400;\">Das Widerrufsrecht besteht <\/span>nicht<span style=\"font-weight: 400;\"> bei folgenden Vertr\u00e4gen:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00fcber die Lieferung von Waren, die <\/span>nicht vorgefertigt<span style=\"font-weight: 400;\"> sind und f\u00fcr deren Herstellung eine individuelle Auswahl oder Bestimmung durch die Verbraucher:in ma\u00dfgeblich ist oder die eindeutig auf die pers\u00f6nlichen Bed\u00fcrfnisse zugeschnitten sind;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00fcber die Lieferung von <\/span>Ton- oder Videoaufnahmen oder Computersoftware in einer versiegelten Packung<span style=\"font-weight: 400;\">, wenn die Versiegelung nach der Lieferung entfernt wurde;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bei Vertr\u00e4gen zur Lieferung von <\/span>digitalen Inhalten<span style=\"font-weight: 400;\">, wenn wir mit der Ausf\u00fchrung des Vertrags begonnen haben, nachdem Sie ausdr\u00fccklich zugestimmt haben, dass wir mit der Ausf\u00fchrung vor Ablauf der Widerrufsfrist beginnen, und Sie Ihre Kenntnis best\u00e4tigt haben, dass Sie durch Ihre Zustimmung mit Beginn der Ausf\u00fchrung Ihr Widerrufsrecht verlieren.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">F\u00fcr <\/span>Vertr\u00e4ge \u00fcber die Teilnahme an Bildungsveranstaltungen (Seminare, Workshops, Kurse)<span style=\"font-weight: 400;\"> gilt: Ein Widerrufsrecht besteht grunds\u00e4tzlich, <\/span>da es sich hierbei nicht um Freizeitveranstaltungen im Sinne von \u00a7 312g Abs. 2 Nr. 9 BGB handelt.<\/p>\n<p><span style=\"font-weight: 400;\">Das Widerrufsrecht <\/span>erlischt vorzeitig<span style=\"font-weight: 400;\">, wenn<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">wir die Dienstleistung (die Veranstaltung) vollst\u00e4ndig erbracht haben, <\/span>nachdem<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sie ausdr\u00fccklich zugestimmt haben, dass wir vor Ablauf der Widerrufsfrist mit der Ausf\u00fchrung der Dienstleistung beginnen d\u00fcrfen, und<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sie Ihre Kenntnis best\u00e4tigt haben, dass Sie durch diese Zustimmung mit vollst\u00e4ndiger Vertragserf\u00fcllung Ihr Widerrufsrecht verlieren (\u00a7 356 Abs. 4 BGB).<\/span><\/li>\n<\/ul>\n<h3>4. Muster-Widerrufsformular<\/h3>\n<p><i><span style=\"font-weight: 400;\">(Wenn Sie den Vertrag widerrufen wollen, dann f\u00fcllen Sie bitte dieses Formular aus und senden Sie es zur\u00fcck.)<\/span><\/i><\/p>\n<p>An:<br \/><span style=\"font-weight: 400;\">SOCIUS Organisationsberatung gGmbH<br \/><\/span><span style=\"font-weight: 400;\">Tempelhofer Ufer 21<br \/><\/span><span style=\"font-weight: 400;\">10963 Berlin<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">shop@socius.de<\/span><\/p>\n<p>Hiermit widerrufe ich den von mir abgeschlossenen Vertrag \u00fcber den Kauf der folgenden Waren \/ die Erbringung der folgenden Dienstleistung:<\/p>\n<p>Bestellt am:<span style=\"font-weight: 400;\"> ___________________<\/span><span style=\"font-weight: 400;\"><br \/><\/span>Erhalten am:<span style=\"font-weight: 400;\"> ___________________<\/span><\/p>\n<p>Name des\/der Verbraucher\/in:<span style=\"font-weight: 400;\"> ___________________<\/span><span style=\"font-weight: 400;\"><br \/><\/span>Anschrift des\/der Verbraucher\/in:<span style=\"font-weight: 400;\"> ___________________<\/span><\/p>\n<p>Unterschrift des\/der Verbraucher\/in (nur bei Mitteilung auf Papier):<span style=\"font-weight: 400;\"> ___________________<\/span><\/p>\n<p>Datum:<span style=\"font-weight: 400;\"> ___________________<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Widerrufsrecht f\u00fcr Verbraucher:innen Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gr\u00fcnden diesen Vertrag zu widerrufen. Die Widerrufsfrist betr\u00e4gt vierzehn Tage ab dem Tag, im Falle eines Kaufvertrags: an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Bef\u00f6rderer ist, die Waren in Besitz genommen haben bzw. hat; im Falle [\u2026]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Overview<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Refunds<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Exchanges<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Gifts<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Shipping returns<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Need help?<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-27316","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Widerrufsbelehrung - SOCIUS Organisationsberatung gGmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/socius.de\/en\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Widerrufsbelehrung - 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